Refund policy

If your new The Tea Equation purchase just isn't for you, that's okay. As a valued customer of ours, we wish to make your refund or exchange as simple and stress-free as possible. If you are concerned about your refund or exchange, we recommend that you read on to learn more about how it works.

Change of mind: We want you to love your purchase as much as we do! If you don’t, all you have to do is let us know within 14 days and we will arrange for you to return it to us for a full exchange or refund! We do require the item to be in brand-new condition, meaning that it must be unopened with the box still intact. You will be required to pay the postage to ship your item back to the store – We recommend you return the item to us via Australia Post Express with your signature on delivery so that you can track the delivery. 

Faulty Goods: If the item is faulty or damaged on arrival, please contact our Customer Care team at trin@theteaequation.com.au within 48 hours of receiving your item and we will get back to you with the correct course of action.

For the return of the faulty item(s), we will order you a replacement. Replacement items can only be provided subject to availability. If this is not possible, we will refund the cost of the purchase including shipping charges. We do require the item to be returned in its original condition.

 

Incorrect goods received or goods not as described: If you receive your order and the item description doesn’t match what you purchased contact our customer care team at trin@theteaequation.com.au within 48 hours of receiving your item and we will get back to you with the correct course of action by the next business day. We are unable to replace an incorrectly supplied item until the item has been returned to us from the buyer, The Tea Equation will supply a pre-paid postage label. All goods must be returned in brand-new condition.

 

How will you receive your refund?

We will give you your refund in the same form that it was paid for. You will receive an email saying that your refund has been approved and is being processed. Refunds can take 5-7 days to process.

 

To enquire about a return or if you have any queries, please email trin@theteaequation.com.au within 14 days of receiving your purchase.